Cancelling a subscription
You may cancel a paid Tubali subscription at any time by emailing ahmed.hamdy121@gmail.com from the account email or by using an available cancellation control in Plan & Billing. Cancellation stops future renewal charges. Unless a refund applies below, access continues until the end of the billing period already paid for.
A subscription renews only when the checkout or written order shown before payment states that it will renew. To avoid the next renewal charge, submit the cancellation before the renewal date.
First paid subscription
You may request a full refund of your first paid Tubali subscription within 14 calendar days of the initial purchase. The request must identify the account and transaction. When approved, subscription access may be moved to the available lower plan or closed when the refund is initiated.
Renewals, downgrades, and unused time
After the first-purchase refund window, subscription fees are not normally refunded or prorated for unused time in a monthly or annual term. Cancellation prevents future renewals; it does not by itself create a refund for the remaining paid period. You may request a downgrade for the next billing period, subject to the plan’s capacity limits.
Duplicate, incorrect, or unauthorized charges
Contact Tubali promptly if you believe a charge is duplicated, uses the wrong amount, or was not authorized. We will compare the request with the account and Paymob transaction record. A confirmed duplicate or incorrect Tubali charge is refundable in full. An unauthorized-payment claim may also require review by Paymob and the issuing bank.
Failure to deliver the purchased service
If Tubali cannot activate the purchased plan after a confirmed successful payment, you may choose activation within an agreed additional period or a full refund. If a material service fault prevents use, Tubali may restore the service, provide an appropriate account credit, or refund the affected service as required by the circumstances and applicable law.
Implementation and custom services
A separate implementation, migration, integration, customization, or training fee is fully refundable before the related work begins. After work begins, Tubali may deduct the value of work already completed and non-recoverable third-party costs disclosed for that engagement, then refund the unused balance. A signed statement of work may set more favorable or more specific milestones and cancellation terms.
How to request a cancellation or refund
Email ahmed.hamdy121@gmail.com or use the Contact Us page. Include the studio name, account email, payer name, amount, payment date, reason, and Paymob transaction reference where available. Do not send full card details, passwords, or one-time codes.
Review and refund timing
Tubali aims to review a complete request within five business days. Approved refunds are initiated to the original payment method within seven calendar days. Paymob, the issuing bank, or another payment provider may take additional time to post the amount to the customer’s account. We will provide a confirmation or reference when available.
Mandatory legal rights
This policy does not limit any consumer or contractual right that cannot lawfully be waived. Where applicable law or a signed customer agreement gives you a more favorable remedy, that remedy applies.