What is delivered
Your purchase provides access to the selected Tubali software plan for the billing period shown before payment. The plan’s included users, active projects, AI allowance, client-viewer access, and material features are listed on the Pricing page and confirmed before a paid activation.
Digital delivery only
Subscription access is delivered electronically to the customer’s Tubali studio account at app.tubali.ai. We may also send an activation or payment confirmation to the account email. Nothing is delivered by courier or post, and Tubali does not charge physical shipping fees.
Activation timing
Paid plan access normally activates within 24 hours after the payment has cleared and Tubali has received the account and onboarding information needed to identify the correct studio. A payment that remains pending, fails, or cannot be matched to an account is not treated as cleared.
Guided onboarding and implementation
Standard subscription access can be activated before a guided onboarding session. Data migration, custom dashboards, integrations, training, and Enterprise implementation work follow the schedule agreed in writing. Those services may have a separate one-time implementation fee disclosed before payment.
Supported territories
Tubali is an online service and can be accessed from supported countries with a compatible browser and internet connection. Available currencies, regional plan prices, and capacity are shown on the Pricing page. Customers remain responsible for lawful use in their location.
Payment and delivery confirmation
When checkout is provided by Paymob, Paymob may send the payment confirmation and Tubali receives the transaction status and reference. Tubali may also confirm the plan activation by email or inside the account. Keep the transaction reference for support or refund requests.
If access is not delivered
If the selected paid plan is not active within 24 hours after a confirmed successful payment, contact Tubali with the account email, payer name, amount, payment date, and transaction reference. We will investigate the payment and either activate the purchased service or apply the Refund & Cancellation Policy.
Contact
Email ahmed.hamdy121@gmail.com, call the business number shown on the Contact Us page, or use the enquiry form. Never send full card details, passwords, or one-time codes.